
Did you know you can contact your GP Practice Online?
Use Patchs to get health advice, answer questions on medication, request a fit note and lots more.
Booking an appointment
Request an appointment at the surgery
Patients can come into Soho Square surgery to book appointments at the reception desk.
Get our address and access information hereRequest an appointment by telephone
Our receptionist team will ask you some questions to confirm the right person you need to speak with and when they are available.
Call us on 020 3405 6570Booking a routine appointment
Use our online system to book an appointment up to four weeks in advance.
Use your NHS account (through the NHS website or NHS App) to book an appointment in advance.
Call us on 020 3405 6570
Monday to Friday from 8:00am – 6:00pm
At the surgery
Visit the surgery and speak with a receptionist, Monday to Friday from 8.00am to 6:30pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
ContactFrequently asked questions
How can I cancel an appointment?
To cancel your appointment:
- using the online system – SystmOne (SystmOnline Login (tpp-uk.com) )
- phone us on 020 3405 6570, Monday to Friday from 8.00am to 6.30pm
Please let us know well in advance if you cannot make your appointment so that it may be allocated to another patient.
Can I get an appointment on evenings or weekends?
We offer appointments from 7am on Wednesdays for working people.
You can book an evening or weekend appointment in one of our Enhanced Access Hubs. Contact us online or via telephone to make an appointment.
Details of the hubs are below:
South Westminster Centre for Health
St Georges House, 82 Vincent Square, London, SW1P 2PF (nearest tube: Pimlico)
6.30-8pm on weekdays and 9am-4pm on Saturdays
41 Connaught Square, St George’s Fields, London, W2 2HL (nearest tube: Marble Arch) 6.30-8pm on weekdays and 10am-5pm on Saturday
A remote telephone clinic also operates during weekdays 6.30pm-8pm and 9am-5pm on Saturdays.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Home visits
Whenever possible we ask you to come to the surgery for appointments as we have full access to your records and to treatment facilities. You can usually be seen sooner if you can come to the surgery as we can see three or four patients in the surgery in the time it takes to do one home visit.
If you are too unwell to come in please try to phone before 11:00am. If you are unsure whether you need a visit, reception can arrange for you to get advice from one of the doctors. If the doctor feels your problem would be appropriately dealt with in the surgery then you will be offered an appointment and the home visit request declined.
Please note that the timing of a visit cannot be guaranteed.
What are Additional Access hubs?
Patients contacting us with acute medical needs can now be referred to five Additional Access hubs. It means that the patient will have a face-to-face appointment on the same or next day (depending on booking time).
Appointments will be triaged by our team based on need via the usual methods for booking an appointment. You do not have to accept an appointment at one of the Additional Access hubs.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond;
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email;
- if you need an interpreter;
- if you have any other access or communication needs.
What type of appointment will I have?
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
What walk-in centres are available locally?
Soho NHS Walk-in Centre provides a range of walk-in services, including minor injuries (sprains, bites, minor burns, ear irrigation), contraceptive advice and emergency contraception.
Please note:
- Children under 16 are not seen in the walk-in Centre
- Pregnant women are not seen in the walk-in Centre
- Emergency contraception is provided for all ages
- Contraception and other family planning services are not provided
Soho NHS Walk-in Centre
1 Frith St,
Soho,
London,
W1D 3HZ
Phone: 020 7534 6500
Urgent Care Centres
What are Urgent Care Centres?
Urgent Care Centres treat a variety of conditions that are too urgent to wait for a GP appointment (usually 48 hours) but do not need emergency treatment at an A&E.
The centre treats minor injuries and illnesses that require urgent treatment including:
- Minor illnesses
- Cuts and grazes
- Minor scalds and burns
- Strains and sprains
- Bites and stings
- Minor head injuries
- Ear and throat infections
- Minor skin infections/rashes
- Minor eye conditions/infections
- Stomach pains
- Suspected fractures
Where’s my nearest UCC?
St Mary’s Hospital
Praed Street,
London,
W2 1NY
Phone: 020 3312 6666