Contact us

1 Frith Street, London, W1D 3HZ

Closest underground station – Tottenham Court Road 

Did you know you can contact your GP online?

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Reception and telephone
opening times

Monday to Friday

8:00am to 6:30pm 

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.
 NHS 111 online is for people aged 5 and over. Call 111 if you 
need help for a child under 5.



Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Complaints and feedback

We make every effort to give the best service possible to everyone who attends our practice. We are continually striving to improve our service. Any helpful suggestions would be much appreciated please email us:

nhsnwl.sohosquaregeneralpractice@nhs.net


In the majority of cases, the best way to resolve your concerns as quickly as possible is with the front line staff or the service or organisation that you are complaining about.

Maria Cooper, our Assistant Practice Manager, is our on-site manager responsible for the Reception and Administration Team. Please ask to speak to her if you feel you have a concern which is not being addressed.

We are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly and as amicably as possible.

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the practice by telephone, email or in writing. Every effort will be made to answer your concerns as soon as possible.

Our full complaints policy is available here



Our complaints officer is Jennifer McCalvey, and all complaints should be addressed to her.

Soho Square General Practice
First Floor
1 Frith Street
London
W1D 3HZ

Telephone: 020 3405 6570
Email: nhsnwl.sohosquaregeneralpractice@nhs.net

Changing your contact information 

If you change name, address or telephone number, please let our receptionists know by writing an email to us. 

Alternatively, you can complete the online form if you are registered with System One by clicking here. 

Accessibility 

  • Induction loop 
  • Guide dogs welcome 
  • Wheelchair access 

*No parking available for patients.

We are proud to be a ‘Safe Surgery’ for everyone
in our community. All are welcome.