To cancel your appointment: 

• using the online system – SystmOne (SystmOnline Login (tpp-uk.com) ) 
• phone us on 020 3405 6570, Monday to Friday from 8.00am to 6.30pm 

Please let us know well in advance if you cannot make your appointment so that it may be allocated to another patient. 

We offer appointments from 7am on Wednesdays for working people.

You can book an evening or weekend appointment in one of our Enhanced Access Hubs. Contact us online or via telephone to make an appointment. 

 Details of the hubs are below: 

South Westminster Centre for Health 

St Georges House, 82 Vincent Square, London, SW1P 2PF (nearest tube: Pimlico) 

6.30-8pm on weekdays and 9am-4pm on Saturdays 

 The Connaught Square Practice 

41 Connaught Square, St George’s Fields, London, W2 2HL (nearest tube: Marble Arch) 6.30-8pm on weekdays and 10am-5pm on Saturday 

A remote telephone clinic also operates during weekdays 6.30pm-8pm and 9am-5pm on Saturdays. 

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Whenever possible we ask you to come to the surgery for appointments as we have full access to your records and to treatment facilities. You can usually be seen sooner if you can come to the surgery as we can see three or four patients in the surgery in the time it takes to do one home visit. 

If you are too unwell to come in please try to phone before 11:00am. If you are unsure whether you need a visit, reception can arrange for you to get advice from one of the doctors. If the doctor feels your problem would be appropriately dealt with in the surgery then you will be offered an appointment and the home visit request declined. 

Please note that the timing of a visit cannot be guaranteed. 

Patients contacting us with acute medical needs can now be referred to five Additional Access hubs. It means that the patient will have a face-to-face appointment on the same or next day (depending on booking time).

Appointments will be triaged by our team based on need via the usual methods for booking an appointment. You do not have to accept an appointment at one of the Additional Access hubs.

Learn more about them here

Please tell us: 

• if there’s a specific doctor, nurse or other health professional you would prefer to respond; 
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email; 
• if you need an interpreter; 
• if you have any other access or communication needs. 

However you choose to contact us, we may offer you a consultation: 

• by phone 
• face to face at the surgery 
• on a video call 
• by text or email 

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner. 

Soho NHS Walk-in Centre provides a range of walk-in services, including minor injuries (sprains, bites, minor burns, ear irrigation), contraceptive advice and emergency contraception. 

Please note: 

• Children under 16 are not seen in the walk-in Centre 
• Pregnant women are not seen in the walk-in Centre 
• Emergency contraception is provided for all ages 
• Contraception and other family planning services are not provided 

Soho NHS Walk-in Centre 

1 Frith St,
Soho,
London,
W1D 3HZ
Phone: 020 7534 6500 

Urgent Care Centres 

What are Urgent Care Centres? 

Urgent Care Centres treat a variety of conditions that are too urgent to wait for a GP appointment (usually 48 hours) but do not need emergency treatment at an A&E. 

The centre treats minor injuries and illnesses that require urgent treatment including: 

• Minor illnesses 
• Cuts and grazes 
• Minor scalds and burns 
• Strains and sprains 
• Bites and stings 
• Minor head injuries 
• Ear and throat infections 
• Minor skin infections/rashes 
• Minor eye conditions/infections 
• Stomach pains 
• Suspected fractures 

Where’s my nearest UCC? 

St Mary’s Hospital
Praed Street,
London,
W2 1NY 

Phone: 020 3312 6666